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Jim Hughes is a seasoned professional with extensive experience in IT management, project management, and ServiceNow consulting. Currently serving as a Senior Consultant at Windward Consulting and a self-employed ServiceNow Consultant, Jim's previous roles include ServiceNow Architect at IBM, IT Management Consultant at Taos, and Project Manager at Liberty University, among others. Jim has demonstrated expertise in integrating complex systems, gathering requirements, and enhancing IT service management processes. With a solid educational foundation in Finance from Virginia Tech, Jim has effectively led teams and managed projects across a diverse range of industries, consistently delivering high-quality technical solutions.