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Kevin Tim Kee has been with Broadview Networks since 2000, currently serving as Sr. Total Solutions Manager. In this role, Kevin collaborates with C-level executives, business owners, and IT managers to craft business continuity strategies that focus on disaster avoidance, productivity enhancement, and security through advanced technologies. Kevin is also responsible for cultivating strong customer relationships through comprehensive account management and support. Previously, as Sr. Account Manager, Kevin managed over 400 customers, achieving a churn rate below 1% while successfully upselling services. Earlier experience includes handling Moves, Adds & Changes for Bell Atlantic/Verizon, managing order provisioning and technical escalations. Kevin began the career in customer service and MAC preparation at Community Networks/Broadview Networks in 1999.