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Luciano Berti is an experienced professional in CRM operations and application management, currently serving as the Lead of the CRM Operation Team for Very Mobile at Wind Tre since December 2016. Responsibilities include managing and maintaining applications that support customer management services, providing second-level technical assistance, ensuring application availability, and conducting performance monitoring and troubleshooting. Previous roles at Wind from January 1999 to November 2016 included Release Management, Application Management in Value Added Services (VAS), WebMaster for Customer Operations, and providing technical assistance in Customer Operations. Luciano Berti holds a degree in Computer Engineering from "Sapienza" Università di Roma.