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Callum Isaac is an IT professional with extensive experience in technical support and management. Currently serving as the IT Helpdesk Manager at Winch Design since October 2022, Callum has been instrumental in establishing a functional helpdesk and fostering collaborative relationships between staff and the IT team. Previous roles include Level 2 Technician at Colwyn Technologies, providing IT support across educational institutions, and Level 1 Technician at Gaia Technologies, managing multiple school sites in London. Callum’s technical proficiency encompasses helpdesk management, hardware and software troubleshooting, cloud services management, and infrastructure planning, demonstrated through successful projects such as rebuilding Azure AD and migrating users to Microsoft Teams. Callum holds a BTEC in Information Technology from Logic Studio School.