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Herbrina Johnson is an experienced professional with a background in customer service and credit account management. Currently serving as a CSR at Wilson Warehouse since July 2014, Herbrina previously held the position of Senior Credit Account Specialist at Conn's, where rapid promotions and a 96% collection rate were achieved. Prior to that, Herbrina worked at ClientLogic as a Senior Helpdesk Support Specialist, leading technical support efforts for Dell and T-Mobile while developing training documents to enhance performance metrics. Herbrina holds a Bachelor of Business Administration in Management Information Systems from Lamar University.