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Nathalie Westhoeve is an experienced IT professional currently serving as a 2nd Line Servicedesk Engineer at WilroffReitsma, specializing in advanced problem-solving for VoIP and Cloud services. Prior roles include ICT-medewerker at InWork B.V. and Support Engineer at Bluewater Energy Services, where responsibilities encompassed security management, account management, incident control, hardware distribution, and remote support. Nathalie has a foundation in customer service as a Call Agent at Tele2 and Waternet, alongside positions in sales and food service roles earlier in the career. Educated at ROCvA Zuid-Oost, Nathalie holds an MBO-4 in ICT management.