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Nishan Kuni has over 20 years of experience in the field of managed services and support for Contact Centre and call recording technologies. Nishan has completed certifications in NICE Inform and Recorder, Calabrio Implementation Partner & Professional, and NICE inContact Implementation Partner. Nishan has worked for companies such as Wilmac, Allstream, GlobalCX Innovations Inc., MTS Allstream, and Lavalife. Nishan has held roles such as Field Services Engineer, UCCE Technical Specialist & Test Manager, and Cisco UCCE/UCCX Consultant. Throughout their career, they have provided support to various customers like banks, financial institutions, retailers, and insurance companies. Nishan has worked as a Test Manager, Technical Specialist, Team Leader, Lead Tech, Operations Analyst, and Tech Support Analyst while managing team resources and budgetary requirements.

Nishan Kuni attended Nirvana High from 1978 to 1984, though it is unknown if they obtained a degree or studied a particular field. They went on to attend the University of Durban-Westville from 1985 to 1988, earning a Bachelor's Degree in English/Language Arts Teacher Education. Additionally, Nishan Kuni has obtained certifications from institutions such as NICE inContact, Calabrio, and LinkedIn in recent years.