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Carolina Castillo is an experienced professional in customer service and administrative support, currently serving as Sr Lead Customer Service at Williams-Sonoma, Inc. since September 2020, where responsibilities include addressing internal customer inquiries and providing product solutions. As a Business Owner at The Perfect Embroidery since January 2017, Carolina combines a passion for home decor and personalized items with entrepreneurship. Prior experience includes a role as Logistics Coordinator and Administrative Assistant at CDM USA Inc., focusing on superior administrative support, logistics management, and customer order processing from June 2014 to July 2019, and Office Manager at Factoría de Arroz Castillo, where Carolina improved operational efficiency from August 2007 to September 2013. Carolina holds a Bachelor of Business Administration from Pontificia Universidad Católica Madre y Maestra, a Master's degree in Management and Productivity from Universidad APEC Virtual Platform, and an Advanced Certificate in Corporate Management from Universidad APEC.