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Heidi Monk has extensive experience in facilities management and office administration, having held leadership roles such as Facilities and First Impression Team Leader at Williams Lea and Office Manager at Waystone Fund Services (UK) Limited. With a background that includes positions like Facilities Office Manager at HomeChoice and Front Office Manager at both Radisson Blu Waterfront and Double Tree By Hilton Cape Town Upper Eastside, Heidi demonstrates a strong expertise in operational management and customer service. Currently pursuing a Level 4 Diploma in Facilities Management at the Institute of Workplace and Facilities Management, along with a previous Certificate in Facilities Management from the Academy for Health & Fitness UK, Heidi is dedicated to advancing skills in the field.