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Magnus Holmes is an experienced Customer Experience Agent at Inkitt since December 2022, where responsibilities include providing support to over 1.5 million monthly readers, utilizing payment consoles, implementing machine learning for SOP updates, and collaborating with engineering and product teams to enhance user experience. Additionally, Magnus has a robust freelance photography career spanning several years, with notable clients such as The New Yorker and Bloomberg Businessweek, and work published in various prestigious outlets. Previous roles include providing customer support at Whole Foods Market, serving as an IT Specialist and youth activity coordinator at Portland Parks & Recreation, and managing children's activities at IKEA. Magnus holds a Bachelor of Fine Arts in Sociology from Portland State University.