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Steven Chen has a strong background in operations and management. Steven started their career at Smitten Ice Cream in 2018, where they served as the Business Operations & Supply Chain Manager. In this role, they were responsible for overseeing the company's operations and supply chain activities. In 2020, they joined wildwonder as the Operations Manager, and later promoted to the Director of Operations in March 2023. As the Director of Operations, they are responsible for managing and overseeing all operational functions within the company.

Steven Chen earned a Bachelor of Arts (B.A.) with Honors in History, Government, and Environmental Studies from Wesleyan University. Steven attended the university from 2014 to 2018.