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Alicia Northcott is an experienced wildlife professional and educator with a Bachelor of Science in Zoology/Animal Biology from the University of Gloucestershire. Currently serving as the Wildlife Tour Programme Coordinator at Wildlife Alliance since June 2019, Alicia leads and manages behind-the-scenes wildlife tours, ensuring safety for both animals and guests while overseeing bookings and social media content. Previous roles include Front of House Supervisor at McMullen & Sons Ltd, where coaching and customer service were key responsibilities, and Animal Keeper at Ventura Wildlife, focusing on husbandry and guest interactions. Early career experience also includes plant retail at Van Hage, demonstrating a strong foundation in customer service and animal care.