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Javad Jabbar is an experienced professional in customer service and quality assurance, currently serving as Lead Customer Service at Wibmo since May 2017. Previously, Javad held the position of Assistant Manager at Jigsaw Academy, where responsibilities included user interface, customer experience management, and issue documentation. Javad's background also includes roles as Quality Assurance Lead at IBM, focusing on team performance and data analysis, and Quality Team Leader at [24]7, overseeing QA processes and team monitoring. Earlier career experience includes positions at Convergys and AOL, emphasizing quality analysis and customer care. Javad holds a Master's degree in Marketing and HR from the University of Madras, obtained between 2005 and 2007.