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Heidy Castaneda has held various roles in the IT field, ranging from intern to IT Support Manager. Heidy is experienced in troubleshooting technological issues, managing IT equipment inventory, and diagnosing network problems. Heidy has worked at companies such as WHOOP and GoTo, showcasing their expertise in IT support. Heidy also has experience in customer-facing roles, having worked as a Teller at Bank of America and a Box Office Associate at Boston Ballet. Heidy holds a Bachelor's degree in Information Technology from UMass Boston and has completed the Year Up career development program.