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Ye Xu is an experienced customer service professional with a robust background in technical support and team management. Currently serving as Customer Service Manager at WhiteWater West Industries Ltd since November 2018, Ye Xu has previously managed the Technical and Service Support Team at Roland DG (China) cooperation from May 2017 to October 2018, expanding responsibilities to application development and training. Prior roles include Service Manager at Roland DG (China) from October 2015 to May 2017, where the management of service parts ordering and inventory for the entire country was emphasized, and Manager of the Technical Support Group at Gatan Inc. from June 2004 to September 2015, where a service team was built to support sales and marketing. Ye Xu holds a Bachelor’s degree in Automatic Control Engineering from Shanghai Jiao Tong University, obtained in 2003.