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Melissa Martinez is an accomplished professional with extensive experience in customer experience and success management across various industries. Currently serving as the Senior Head of Customer Experience at Gel Blaster, Melissa has successfully implemented a customer support department, established an omnichannel support presence, and driven product development improvements. Previous roles include Manager of Customer Success at C2Perform, Digital Sales Team Lead at Esri, and Customer Success Director at 3D Robotics, where significant revenue growth and customer satisfaction metrics were achieved. Melissa's earlier experience includes positions at Telvista in client service and corporate finance, supported by an educational background that includes multiple MBA degrees in Marketing from CETYS Universidad and a Bachelor's degree in Accounting from Universidad Autonoma de Baja California.