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Jay Houllahan is a Customer Success Senior Manager at White Plume Technologies since May 2023, where key contributions include reviewing over 6.5 million encounters and identifying a critical revenue cycle KPI missing from many practices. Previously, Jay held the same title at athenahealth from July 2014 to May 2023, a company renowned for cloud-based services for medical groups and health systems, covering a range of offerings from Revenue Cycle Management to Electronic Health Records. Jay's career also includes roles as a Sr Loan Consultant/Partner at Mortgage Equity Partners and as a Senior Home Loan Consultant at Washington Mutual. Education includes a BS in Economics from Saint Michael's College and additional studies at Suffolk University.