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Liss Andrade has extensive experience in the HVAC industry, currently serving as the Commercial Service Manager at White Mechanical, Inc. Air Conditioning & Heating since December 2013. This role involves innovative management techniques, performance management, and professional development of staff through training and coaching. Liss is responsible for operational activities within the contact center, including quality service and cost management, while also overseeing order and inquiry management. Prior to this position, Liss worked as a Scheduler at White Mechanical from December 2013 to June 2019, managing field technicians and coordinating HVAC service delivery. Liss's experience also includes serving as an HR Coordinator at First American Financial Corporation and as a Scheduler at Renaissance Windows & Doors.