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Sharon Jones is an experienced Business Analyst with a strong background in project management and systems analysis, currently employed at Whistl UK Ltd since October 2016. Key responsibilities include defining and documenting business objectives, managing release programs, and ensuring effective change management processes. Achievements at Whistl include leading the design and implementation of a major regulatory change and contributing to the rollout of new internal systems. Prior experience includes serving as a Systems Business Analyst at AEGON Direct Marketing Services Europe Ltd and holding multiple positions at Bupa, where contributions involved implementing workflow infrastructures and enhancing customer service capabilities. Sharon holds a BA Hons in Archaeology from the University of Reading.