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Alex Karis has extensive experience in technical support, currently serving as a Technical Support Specialist 3 at both eBay Inc and WHI Solutions since July 2005. Responsibilities include responding to technical inquiries for e-commerce and UI system clients, quality assurance, training end users and new hires, as well as database maintenance and upgrades using SQL. Prior to this, Alex held the position of Hardware Technician Level II at Cegedim Relationship Management, focusing on quality assurance, telecom/network setup, and new hire training. Earlier experience includes managing the Internet department and business operations at Burdick Ford. Alex holds a Bachelor's degree in Business/Commerce from SUNY Polytechnic Institute and an Associate's degree in Computer Systems Networking and Telecommunications from County College of Morris.