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Marwa Mohsen is an experienced training professional with a comprehensive background in customer service and education. Currently serving as Lead Trainer at Wheely since April 2021, Marwa delivers extensive training programs for chauffeurs and customer service teams. Prior roles include Regional Customer Service Training Specialist and Knowledge Management Specialist at Amazon, where collaboration with stakeholders led to the creation of engaging training content. Previous experience includes Care Training Lead at Careem, Freelance Trainer & Language Instructor, and a Soft Skills & Technical Trainer at Teleperformance Egypt, where effective training plans were designed for various employee levels. Marwa's early career featured roles as an English Language Instructor at Berlitz and a Customer Service Advisor at Vodafone Egypt. Marwa holds a Bachelor of Arts degree in Classics from Ein Shams University.