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Alan Green is an experienced technical support professional with a career spanning over two decades. Since July 2006, Alan has served as the Technical Support Team Lead at WhatCounts, leading a team of Technical Account Managers and providing primary technical support for up to 25 client accounts utilizing SaaS based systems. Prior to this role, Alan worked as a Business Systems Analyst at Washington Mutual, Inc., supporting Operations Metrics Database reports, and as a Technical Support specialist at MacKichan Software, where responsibilities included maintenance of internal systems and installation of various operating systems. Alan holds a Bachelor of Science degree in Biology from Seattle Pacific University, earned between 1990 and 1994.