ÂÜÀòÂÒÂ×

Mark Donnelly ACXP has extensive work experience in customer experience and service delivery roles. Mark is currently the Head of Customer Experience at WEX, responsible for developing the CX strategy and overseeing customer journeys and digital marketing. Prior to this, they held the position of Head of Customer Experience & Service Delivery at WEX Europe Services Limited. Mark also founded Cuexin, a company focused on customer experience. Mark has previous experience as a Senior Operations Manager at Capita and as a Customer Experience & Innovation Operations Manager at Rank Group. Mark worked at Virgin Media Business as a Business Manager and Continuous Improvement Lead CX, and also held various specialist and administrative roles within Virgin Media. Before that, Mark worked as a Business Development Manager at QDF, a Retail Store Manager at Hays Travel, and a Business Unit Manager at Thomas Cook Group.

Mark Donnelly ACXP received their education in the field of Customer Service Management. In 2016, they obtained a degree in Accredited Customer Experience Professional from BP Group. Prior to that, they attended Ecclesfield School from 1990 to 1995, although no specific degree or field of study was mentioned. In addition, Mark Donnelly ACXP has also obtained a certification in Accredited Customer Experience Professional from BP Group in 2017.