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Jennifer K. M. is a Senior UX Researcher at WEX, where expertise in establishing UX research discipline and conducting diverse studies has been instrumental since 2018. Prior roles include Senior UX Researcher at Seaglass Technology Partners and independently managing User Experience Research Services, focusing on UX audits and digital content development. Previous experiences also encompass user research roles at CompuCom for Microsoft and Everyday Health Group, contributing to web usability methodology and training programs. Jennifer K. M. holds a Bachelor of Arts in Anthropology from Brandeis University.