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Loay Al Zahabi is an experienced professional with a strong background in business services and financial management. Currently serving as the Lead of Global Business Services at WeWork since April 2018, responsibilities include ensuring the resolution of member support requests in alignment with Service Level Agreements, enhancing Net Promoter Scores, and supporting collections efforts. Previously, Loay worked at Damascus Securities Exchange from January 2010 to December 2013, holding roles as a Listing Officer and as part of the Trading and Market Control Room Department, focusing on compliance and market monitoring. Loay holds a Master's degree in Finance and Risk Management from the University of West London and dual Bachelor's degrees in Accounting and Finance from Philadelphia University.