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Louisa Brock has a wealth of experience in the banking industry, specializing in customer service and inclusivity. Currently, Louisa holds the role of Manager in Financial Inclusion and Vulnerability at Westpac New Zealand, where Louisa leads a team focused on advocating for fair treatment and equal access to financial services for vulnerable customers. Louisa has also held various managerial roles in different banking institutions, showcasing their expertise in service excellence and engagement.