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Kathleen Zoleta is an accomplished IT professional with extensive experience in end-user services and support. Currently serving as Senior Manager of End-User Services at Westland Insurance Group Ltd. since August 2022, Kathleen previously held the position of Manager, Global IT Support Services at Teekay Shipping from December 2001 to July 2022. Early in their career, Kathleen worked as Frontline Support Team Lead at 360networks and as a Technical Support Representative at Internet Direct. Educational credentials include a Bachelor of Commerce in Entrepreneurial Management from Royal Roads University and a Bachelor of Science in Computer Engineering from the University of San Carlos.