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Andrea Buss has extensive experience in IT support and technical analysis, currently serving as an IT Support Specialist at Western Spirits Beverage Company since July 2022. Prior roles include Technical/Clinical Support Analyst at NTT DATA Services (February 2019 - July 2022) and IT Coordinator for the School of Journalism & Broadcasting at Western Kentucky University (May 2015 - June 2018). Andrea's background includes providing technical support, maintaining servers, troubleshooting hardware and software issues, and creating instructional documentation. Educational qualifications comprise a Bachelor of Science in Systems Management with a focus on Information Technology from Western Kentucky University (2006 - 2011).