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Jay Palker has a strong background in IT and database administration. Jay has worked at various companies in different roles throughout their career. From 2008 to 2010, they served as a PC Technician II at Summa Health, providing software and hardware support for thousands of workstations. Jay then moved on to CardinalCommerce, where they worked as a System Administrator and later as a Database Engineer. During their time at CardinalCommerce, they were involved in tasks such as query tuning, SSRS report design, and database monitoring. In 2014, Jay joined Western Reserve Hospital as a Database Administrator responsible for the installation, configuration, and management of Microsoft SQL Server systems. Jay also collaborated with warehousing teams to design reporting platforms and supported application teams with server installations and database changes. In 2019, Jay transitioned to Cleveland Clinic as a Database Administrator before returning to Western Reserve Hospital as the Manager and later the Director of IT&S Infrastructure Support.

Jay Palker's education history includes a period of time at eClinicalWorks. However, no specific information is given regarding the duration or any degree or field of study obtained during this period.