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Tommy York, MBA, MSW, LSW has extensive work experience in social service programs and business operations. Since 2022, they have been serving as the Director of Business Operations at Western Reserve Area Agency on Aging, leading the development and implementation of social service programs that generate $1,000,000 in annual revenue and ensuring efficient operations. Prior to this role, from 2017 to 2022, they worked as a Business Operations Manager at the same agency, where they developed and implemented new programs using evidence-based policies and led the home health billing, collections, and accounts receivable team.

Before joining Western Reserve, Tommy worked at UnitedHealth Group as a Community Health Worker from 2015 to 2017. In this role, they conducted comprehensive clinical assessments, developed care plans, and managed the needs of children in residential facilities and group homes.

In 2014, Tommy served as a Case Manager at Summit County of Job and Family Services, where they determined Medicaid eligibility for Long Term Care Services and Support and conducted interviews to assess eligibility for public assistance and social services. Prior to that, from 2012 to 2014, they worked as an Eligibility Specialist at Portage County Jobs and Family Services.

Overall, Tommy York brings a diverse range of skills and experience in social services, business operations, Medicaid eligibility, and program development to their current role as Director of Business Operations.

Tommy York holds a Master's degree in Social Work from The University of Akron, which was obtained by the year 2018. Prior to that, they completed their Bachelor of Science degree in Public Health from Kent State University in 2015. In 2021, Tommy earned a Master of Business Administration (MBA) degree from Capella University. In addition to their academic qualifications, Tommy has obtained several certifications, including a Certificate of Leadership from The Kendell Group in August 2021. Tommy also holds a Clinical Staff Certification (PASRR and Level of Care) from the Ohio Department of Aging, which they obtained in June 2018. Moreover, Tommy is a Licensed Social Worker certified by the Ohio Counselor, Social Worker, & Marriage and Family Therapist Board, also obtained in June 2018. Lastly, they hold a Lean Six Sigma Yellow Belt (ICYB) certification from Summa Health, acquired in April 2018.