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Michele Hammond has extensive work experience in the healthcare industry, focusing on managed care programs and care management. Michele began their career in 1994 at AAA 10B, where they served in various roles, including clinical case aide, pre-screener, service scheduler, and case manager. Michele then joined CareStar in 2001 as an intake supervisor, overseeing the enrollment process for the Ohio Home Care Programs (OHCP). At CareStar, they also held roles such as case manager, acting home modification specialist, and clinical/education supervisor, where they managed staff and ensured compliance with Medicaid rules and OHCP regulations. In 2012, they joined CareSource Management Group, first as a manager of care management for the Integrated Care Delivery System, and then as the director of care management for home and community-based services. In their most recent position as director of managed care programs at Western Reserve Area Agency on Aging since 2014, they oversee the operations and policies for managed care lines of business and engages with stakeholders regarding policy changes. Throughout their career, Michele has demonstrated expertise in program development, policy implementation, and compliance monitoring.

Michele Hammond earned a Bachelor of Arts in Social Work from The University of Akron between 1993 and 1998. Michele then pursued a Master of Social Work degree at the same university from 1998 to 2000. The field of study for both degrees was not provided.