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Melissa Horton is an experienced professional in risk management and quality assurance, currently serving as the Senior Assurance and Risk Manager at West Midlands Police since April 2019. This role involves overseeing assurance and risk governance across the force, collaborating with senior leadership to implement effective risk management and organizational learning. Previously, Melissa held a position as Head of Quality and Compliance in Forensic Services, where strong leadership facilitated continual service improvements despite operational challenges. Melissa also serves as a Director at EvoQM.Ltd, providing consultancy in quality management and performance for forensic service providers. Earlier experience includes significant roles at the Home Office, where Melissa managed quality strategies and internal audits, and at the Forensic Science Service as a Forensic Analyst focusing on DNA processes. Melissa holds a degree in Microbiology from the University of Dundee.