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Portsha Franklin joined West End House in 2015 to expand college persistence support to Boston Public School graduates. Prior to joining West End House, Portsha worked in the Boston University Graduate Admissions office, maintaining student records and counseling prospective students on educational programs and academic opportunities. Portsha holds a Master's in Higher Education Administration from Boston University, a Masters in Public Administration from Belhaven University, and a Bachelor of Science in Accounting from Bethune-Cookman University. In 2022, Portsha was selected to serve on the Board of Trustees of Roxbury Community College.