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Gemma Hamac has over 17 years of work experience in various roles related to revenue cycle management, medical billing, office management, and payroll. Their most recent position was as the Director of Revenue Cycle at West Coast Wound Care, where they started in December 2020. Before that, they worked as a Medical Billing Specialist at West Coast Wound and Skin Care, Inc. from November 2019 to December 2020. From October 2015 to November 2019, they held the position of Office Manager & Referral Intake Coordinator at Privilege Home Health Care Inc. In this role, they managed daily operations, coordinated patient staffing and billing, developed office procedures, and provided administrative support. Prior to that, from 2003 to 2015, they worked at Four Seasons Quality Home Health Inc. as a Payroll Manager/Bookkeeper and then as an Office Manager/Company Biller. In these roles, they handled payroll processing, tax reporting, financial statements, accounts payable and accounts receivables, employee file maintenance, and insurance billing.

Gemma Hamac completed a degree in Medical Coding and Billing from Career Step in 2018. Gemma also holds a Master of Business Administration (MBA) degree from Ateneo de Manila University, with a specialization in Business, Management, Marketing, and Related Support Services. Prior to that, they obtained a Bachelor of Business Administration (BBA) degree from Silliman University, focusing on Business Administration and Management. In addition to their degrees, Gemma Hamac is a Certified Coding Specialist (CCS), obtained from AHIMA in July 2019. Gemma also holds a certification as a Certified Coffee Specialist (CCS), although the details of its institution and date of obtaining are unknown.