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Patricia Plummer is an experienced professional currently serving as the Competency & Business Continuity Manager at Wessex Water since October 2009. In this role, Patricia collaborates with various departments to develop and implement business continuity plans and enhance staff competency while addressing occupational health requirements. Previous positions at Wessex Water include Operations Management Systems Manager/Resilience Coordinator, where responsibilities encompassed emergency planning and resilience strategy, and roles within the Control Room, focusing on business continuity and scheduling. Patricia's career began at Wessex Water as a Senior Customer Service Advisor from April 2000 to January 2009. Educational qualifications include a Bachelor of Science (BSc) (Hons) in Global Futures and Health Studies from Bath Spa University and an FDA in Contact Centre Management from City of Bristol College.