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Jermaine Roberts is a highly experienced professional with a background in customer service, operations, and quality assurance. With a strong track record in client relations and operational management, Jermaine has worked for companies like WeSolveCx, GTT, and Qualfon. Jermaine holds a Master's degree in Business Administration and Management and has certifications in Six Sigma and Strategic Management. Jermaine's expertise lies in re-imagining customer journeys, managing client relationships, and implementing quality assurance programs to drive business profitability.