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Katie Cross has accumulated extensive experience in customer operations and relationship management at Wesleyan, where employment began in August 2019 and includes roles such as Customer Operations Manager and Business Relationship Manager. Prior to this, Katie served as Retirement Manager at Wesleyan Assurance Society from March 2015 to October 2021. This comprehensive background in customer service and operations underscores Katie's expertise in managing customer relationships and operational efficiency within the financial services sector.