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Mark Zappone leads operational delivery and execution of WellSpark products and services. Mark brings over 20 years of exceptional service delivery in his position as Senior Director of the award winning member and provider service operations at ConnectiCare. Formerly, he was the Director of Group Benefit Service operations at The Hartford and overseeing service for accounts ranging in size from 10 members to over 50,000. He leads with passion in delivering a low effort member experience through tools, processes and engagement with clients and members.