Rachelle Thomas-Self has a diverse and extensive work experience spanning over several decades. Rachelle began their career in 1988 as an Assistant Vice President/Consumer Loan Manager at California Bank and Trust, where they managed the underwriting team and oversaw processing and documentation staff for consumer loans. Rachelle remained with the company until 2002.
After that, they joined Wachovia Corp in 2002 as a Regional Underwriting Manager/Assistant Vice President. In this role, they reviewed loans over 80% loan-to-value and outside authorized lending limits. Rachelle also provided oversight for underwriting, training, customer service, and compliance for department employees. Rachelle stayed with Wachovia Corp until 2007.
In 2008, Rachelle had two roles at Wachovia Corp. Rachelle served as a Contract Underwriter Consultant from September 2008 to May 2009. Additionally, they held a special assignment as a Call Center Supervisor for a seasonal 100-seat call center. In this role, they managed a team of 15 agents, exceeding performance expectations for service delivery, quality, and metrics/performance. Rachelle provided feedback and coaching to agents utilizing trend-based coaching and real-time coaching.
From 2010 to 2011, Rachelle worked at Home Savings of America as an Underwriting Team Lead (Conventional Lending). Then, from 2012 to 2017, they served as a Quality Review Underwriter at Parkside Lending. Rachelle joined Land Home Financial Services, Inc. in 2018 as a Quality Assurance Underwriter until July 2018.
Most recently, Rachelle joined WellSpace Health in April 2019 as an Executive Assistant, Project Coordination. Further details of their role are not provided.
Overall, Rachelle Thomas-Self has a strong background in underwriting, with experience in team management, training, customer service, and compliance.
Rachelle Thomas-Self completed three years of coursework in the field of Business, Management, Marketing, and Related Support Services at Kansas State University. No specific start or end year for this education is provided.
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