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Geneva Lerner has extensive experience in customer service and training, currently serving as the Customer Service Training Manager at Wells Pharmacy Network since April 2016. Geneva has developed and updated training programs and has conducted training for new hires, adapting approaches based on individual needs. Previous roles include Pharmacy Technician positions focused on data entry and compliance auditing, as well as a Customer Experience Manager at Michaels Stores, where Geneva fostered customer relationships and resolved issues. Additionally, Geneva held administrative roles at Sierra Tucson, overseeing staffing and payroll for over 100 employees, and has a background in medical records management. Geneva's education includes attendance at the University of Minnesota and other institutions with ongoing professional development in voice training.