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Alexander Ballestrin has extensive experience in customer experience management, currently serving as the CX People Lead - Fraud at Wellhub from May 2021 to July 2024. In this role, responsibilities include managing the CX operations team, monitoring process indicators, and leading operations improvement projects. Prior to this position, Alexander worked as a Customer Experience Analyst at Wellhub, where duties involved assisting customers and B2B partners while ensuring business integrity. Alexander's earlier experience includes serving as a Senior Customer Service Advisor at Concentrix Brasil, providing bilingual technical support for various electronic devices. Currently pursuing a Bachelor of Technology in Data Science from Descomplica, Alexander also holds a Bachelor’s degree in Biomedicina from Centro Universitário FAM.