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Ahrsham Ditta is an experienced IT professional with a strong background in desktop support and technical advisory roles, currently serving as an IT Desktop Support Engineer at Well Pharmacy since January 2018, providing support to over 600 users across multiple sites. Additionally, Ahrsham has been the IT and Business Development Coordinator at Stafford Taxi since September 2013, showcasing skills in project management, communication, and IT systems operation. Previous roles include 2nd Line Support Technician at Autonet Insurance and 2nd Line Support Analyst at Atos, among others, with a focus on ensuring service quality and adherence to Service Level Agreements. Ahrsham holds a Master's degree and a Bachelor's degree in Information Technology from Staffordshire University.