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Ramon Paredes Jr is a seasoned professional with extensive experience in sales operations and customer support. Currently serving as a Sales Operations Specialist at WelcomeWare since January 2021, Ramon focuses on enhancing front desk efficiency through innovative virtual receptionist solutions. Previous roles include Sales Specialist at Civicom, Inc. (2016 - January 2023), Scheduler and Ops Shift Lead at Hey DAN (2016 - January 2021), and various positions at Convergys (2004 - 2015), where Ramon contributed as a Communication, Culture and Product Trainer, Communication Coach, and DSL Home Networking Technical Customer Care Representative. Throughout these positions, Ramon has demonstrated expertise in reducing costs, improving customer experience, and facilitating seamless communication in business operations.