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Dean Smith has a strong background in AWS and technology architecture. Their most recent role is as the AWS Practice Director at Connect since July 2023. Prior to that, they held roles at Connect as the AWS Practice Lead and AWS Team Lead from 2022 to 2023. Dean also worked as an Enterprise Architect at Connect from April 2022 to February 2023. Before joining Connect, they worked at Amazon Web Services as a Connect Specialist Solutions Architect from September 2020 to April 2022. Dean's earlier experience includes roles as an Applications Architect and Senior Consultant at Connect from 2017 to 2020, a Solution Design Authority at Vodafone UK from 2015 to 2017, and a Technical Architect at Semafone from 2014 to 2015. Dean also held positions at Shell as a Telephony Architect from 2012 to 2014 and at Friends Life group as a Senior Genesys Consultant from 2011 to 2012. Dean started their career as a Genesys Engineer at Shell from 2007 to 2011 and as a Voice Support Engineer at Barclaycard from 2006 to 2007. Dean began their professional journey as a CTI Infrastructure Engineer at Reuters from 2005 to 2006.

Dean Smith attended the Queensland University of Technology (QUT) from 1995 to 2000, where they obtained two Bachelor's degrees. The first degree was in Electronic Engineering, and the second degree was in Information Technology. In 2003, they pursued a Master's degree in Information Technology at QUT, which they completed in 2004.

In terms of additional certifications, Dean Smith obtained the following:

- AWS Certified Solutions Architect – Associate from Amazon Web Services (AWS) in November 2020.

- AWS Certified Cloud Practitioner from Amazon Web Services (AWS) in October 2019.

- Genesys Certified Professional (GCP) - Inbound Voice 8.5 Consultant from Genesys in May 2019.

- Genesys Certified Professional (GCP) - Platform SDK 8.5 Developer from Genesys in January 2019.

- Migration Ambassador Foundations (Business) from Amazon Web Services (AWS) in April 2022.

No other information about Dean Smith's education history or additional certifications is provided.