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Raja Uda Iskandar has over 20 years of experience in technical support and customer service within the technology sector. Currently serving as a Customer Support Engineer at Webroot Software since March 2010, Raja manages support for SaaS inquiries across EMEA, the US, and APAC regions. Prior roles include Technical Support Analyst at Fujitsu Technology Solutions, providing remote solutions to UK and Ireland customers, and Technical Support Specialist at Dell, focusing on hardware and software issues for Australian and New Zealand clients. Early career experiences include roles at MCSB Systems (PG) Sdn Bhd as both Helpdesk Support Specialist and Outsource Engineer, alongside a brief tenure as a Technical Support Executive at Zā€™Tronic Computer Sdn. Bhd. Raja holds a degree in Computer Science from Universiti Putra Malaysia, completed in 2003.