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Ewa Kondratowicz is a seasoned Global Systems Analyst and Zendesk Admin at Webinterpret, with experience spanning from February 2014 to the present. Ewa drives the Operations Software roadmap, manages tools for global customer care teams, and focuses on automating support processes while improving AI chatbots. Other key responsibilities include developing requirement specifications, coordinating with stakeholders, translating technical specifications, and overseeing user lifecycle management workflows. Ewa has also held roles as Efficiency Specialist, Second Line of Support Team Leader, Customer Care Team Leader, and Senior Customer Advocate, demonstrating a strong background in customer support and team management. Prior experience includes an Account Manager position at CTL - Center Of Laser Technologies and freelance graphic design work from 2009 to 2013. Ewa's education includes studies at the Polish-Japanese Academy of Information Technology, the University of Warsaw, and Cobleskill-Richmondville High School.