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Shagufta Khan is a seasoned professional in sales operations with a focus on driving engagement and enhancing process efficiency. Currently serving as Manager - Sales Operations at WebEngage since March 2023, Shagufta previously held the position of Sr. Sales Operations Analyst at Blazeclan Technologies, where a major achievement included designing a more effective CRM system that improved pipeline accuracy by 30% while overseeing $50M in opportunities. Prior experiences include impactful roles at Truce - True Price as a Business Analyst, where strategic planning contributed to organizational growth, and at Aasaanjobs.com as Operations Analyst, leading the onboarding of over 700 training institutes. Shagufta's career began in relationship management, ensuring successful project execution. Shagufta holds a degree in Economics from the University of Mumbai, completed in 2014.