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Praveen Rose is a skilled Senior Product Support Engineer currently at WebEngage since December 2022. Prior experience includes a role as a Customer Happiness Associate at Exotel, where guidance was provided to customers in utilizing APIs within a cloud telephony platform. Additionally, previous experience as a Product Support Associate at Replicon involved addressing and resolving product issues while maintaining service level agreements. Praveen also served as a Product Support Associate Intern at Replicon, contributing to software solutions for time tracking and project management. Educational qualifications include a Bachelor of Engineering in Civil Engineering from Jyothy Institute of Technology, along with earlier academic achievements from St. Joseph's Pre-University College and St. Joseph's Boys' High School.