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Shivali Sharma has extensive work experience in various roles and companies. In 1999, they worked as a Project Lead at DomainPeople, Inc and as a Technical Consultant at Netnational Inc. From 2004 to 2012, they held multiple roles at Shaw Communications, including Support Services Supervisor, Technical Support Supervisor, and Team Lead. In 2017, they joined Computershare Canada as a Manager of Operations, where they led a team and focused on delivering exceptional customer service. Shivali then moved on to Web Hosting Canada in 2019, initially taking on the role of Quality Assurance Manager and later becoming the Director of Customer Experience.

Shivali Sharma studied Social Sciences at Dawson College, where they obtained a D.E.C. degree. Shivali also completed a certificate in leadership development at the Northern Alberta Institute of Technology. Additionally, they have a certification in network administration, but further details are not available.