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Uma D. has over 18 years of work experience. In 2021, they began working as a Salesforce Administrator and Customer Success Representative for WealthHub Solutions, Inc. Additionally, they joined the Talent Stacker | Salesforce Career Development Program as a Salesforce Certified Administrator, where they worked on an internal team project involving gathering detail requirements and full solution documentation for requirement delivery, and working with various Salesforce.com Standard Objects in Lightning such as Leads, Accounts, Contacts, and Opportunities. From 2007-2008, Uma D. served as a Graduate Assistant for Boise State University and an Intern for Boise City Ada County Housing Authority. In 2005, they worked as a Work Force Analyst for SatyamBPO, where they were a liaison between the client and the employee in coordinating smooth transition of newer tool version roll out, and prepared status reports for clients for purposes of revenue generation. In 2004, Uma D. was an IT Service Desk Coordinator for HSBC, where they supported HSBC employees in trouble-shooting the transaction processing software and provided IT support across multiple sites. In 2003, they were a Technical Mentor for Microsoft Product Support Services, where they analyzed customer needs and requirements to link them with the correct products and implementation strategy, mentored team to ensure professional development through the sharing of best practices, and supported Microsoft Office users with a focus on Word, FrontPage, and business graphics products (Publisher, PowerPoint, and PhotoDraw).

Uma D. completed a Master of Business Administration - MBA from Boise State University from 2007 to 2009. Uma then obtained a Masters in Computers and Information Sciences from Gannon University between 2009 and 2010. Uma D. then obtained their BS in Civil Engineering from Osmania University. In 2021, Uma D. obtained their Salesforce Certified Administrator (SCA) certification from Salesforce. Uma then obtained certifications from Salesforce Trailhead Superbadges such as the Lightning Experience Reports & Dashboards Specialist, Process Automation Specialist, Business Administration Specialist, and Security Specialist in 2021. In 2022, Uma D. obtained the Salesforce Certified Service Cloud Consultant certification from Salesforce and Flow Fundamentals Superbadge Unit and Admin Super Set from Salesforce Trailhead Superbadges. Lastly, in 2023 they obtained the Salesforce Certified Business Analyst certification from Salesforce.